HDI Nebraska Local Chapter

Help us improve our Nebraska Chapter by letting us know what programs interest you!

Email Address

Programs that you are interested in.

Executive Round Table

Summer Tour / Business Highlights

Knowledge Management (How to get others to buy in, self help tools, etc.)

Password Reset

Offshore/Outsource (feedback)

Office ergonomics/Design

Conferencing

Service Desk Structure

Proactive Service Desk

Best Practices for Service Desk

Switching Ticketing Tools (What needs to be done?)

Capturing Relevant Data/Info for 2nd/3rd Level Support

People Management (Satisfaction Management)

Single Sign On (pros vs cons)

Service Desk Balanced Scorecard

Cross Functional Activities

How people handle meetings in a heavy call environment?

ITIL

Service Cataloging

"Dispatcher Model"for Desktop Support

Other


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