Thasay IT Service Block
The Service Block
How can we tailor a computer maintenance package, that is priced exactly right? One way of guaranteeing that the basic maintenance is done and you don’t over pay is by the “Service Block Arrangement”. This way you purchase a block of maintenance hours or labor at a reduced cost. By this method, your computer(s) are guaranteed to be serviced and the large cost taken out of an unexpected failure. You don’t pay in a block but by a monthly payment. This way you are certain to get the basics done and niggling problems fixed. Ten hours maintenance work per year on each computer is all that is required. This includes three or more service calls a year. The “Service Block” acts like an insurance policy as well as a maintenance agreement helping you to operate a smoothly. This agreement ensures you do not pay any more than necessary.
By this method, your computer(s) are guaranteed to be serviced and the large cost taken out of an unexpected failure. You don’t pay in a block but by a monthly payment. This way you are certain to get the basics done and niggling problems fixed.
Ten hours maintenance work per year on each computer is all that is required. This includes three or more service calls a year. The “Service Block” acts like an insurance policy as well as a maintenance agreement helping you to operate a smoothly. This agreement ensures you do not pay any more than necessary.
The Agreement
Thasay© I T (hereunder referred to as the Company) agrees to maintain your computer(s) in normal working order subject to the conditions set out below.
Conditions of Service
Time of service: The Company shall carry out its obligations of this agreement Monday thru Saturday between 8am – 9 pm. The Company does not provide service under this agreement on Sundays or public holidays. There is no service under this agreement between Christmas and New Year.
Under warranty equipment: Where the equipment has a “Return to Base” warranty, it means the warranty covers the cost of parts and labour when returned to the wholesaler’s workshop. Any onsite labor would be outside the warranty.
Phone support: Some problems can be fixed on the phone. Short phone calls (less than 5 minutes) will not be logged but long calls will be logged as one half service job. No charge for email and instant messenger support.
The cost per computer of the agreement: The normal casual labor rate is $55 per hour (1 Technician). A ten hour “Service Block” for one computer per year is $450. ($45 hour)Travel time to your place: The standard time it takes to travel to your place of business is charged to the “Service Block".
Backup of data: Company is not liable for any loss of user data, use, revenue, anticipatory profits, or for any direct or consequential damages arising out of or connected with service, sales or operation.
Termination of the service agreement: Every year the agreement is reviewed. If either party wants to terminate or amend the agreement during the year …30 days notice is required.
Extra hours that are required in addition to the “Service Block”: This will happen occasionally and you will be invoiced for the extra hours at the reduced rate of $45 within the 12 month time frame.
The maintenance routine: The maintenance routine is executed at regular 4 month intervals. For efficiency, this can be carried out on a service call of up to a month ahead of schedule.
The Servicing Details
Hardware
1.) Cleaning and dusting of internal components of case, mouse, keyboard, monitor, optical drive(s) and speakers
2.) Replacing and testing any malfunctioning hardware. (Cost of hardware not included)
3.) Recommend the best and least expensive upgrades to maximize your system.
4.) Major discounts on hardware purchases.
Software
1.) All system security is up to date and configured correctly.
2.) All Microsoft service packs and updates are all properly installed
3.) Remove temporary and unnecessary files that are cluttering your hard disk.
4.) Optimize hard disk and rearrange data.
5.) Remove unnecessary programs and start-ups that are slowing your system
6.) All system spyware/adware protection is up to date and configured correctly.
7.) Detect registry and operating system problems.
8.) Optimize your network.
9.) Find a solution for any software glitches you may have.
10.) Major discounts on software purchases.
11.) Make sure data backups, if any, are carried out correctly.
The aim of this agreement is for you to have all the benefits of a smoothly running computer system.
General:
1.) The maintenance routine is executed at regular 4 month intervals. For efficiency this can be carried out on a service call of up to a month ahead of schedule.
2.) Your contract will have your months of service in it. Please choose preferred months.
3.) You will be issued Credit Memos for 10 hours and 3 Tune Ups. Each time either is done a pre-paid Invoice will be sent with all the details. This way there are two separate ways of tracking hours worked and details of maintenance.
The Total Cost of OwnershipThe cost of computer hardware has dropped dramatically in the last few years; unfortunately this has not reduced the cost of ownership. With “always-on” Internet there is an every day risk of data corruption. By using the “Service Block” maintenance agreement computer owners can make use of the convenient support package and lower the total cost of ownership. It is a bit like having a part time IT department.
The total cost of ownership (TCO) of a computer is made up of five components: the hardware, the software, the installation, the training and the maintenance. The maintenance can easily exceed all the other components added together. Why is this? If important information gets corrupted and data is lost this could instantly threaten the viability of a computer, and waste valuable hours in data recovery.
Industry analysts have demonstrated that the initial purchase price of a PC is far outweighed by the associated support costs over its life cycle. As a result of the findings, computer owners now focus on the TCO package when pricing their new purchases.Monthly Pricing for Computers (Please choose the number of systems bvelow)